FAQ

Look here for answers to the most commonly asked questions:

What parts of Washington, DC do you cover?
The entire metropolitan area, including:

• Washington, DC
• Downtown Area
• virginia close-in
• Virginia outer
• Rockville, MD
• Silver Spring, MD

What forms of payment to do you accept?
We accept cash, MasterCard, Visa, American Express and Discover Card.

What are your business hours?
We are available 24 hours a day, 7 days a week, 365 days a year – that means we’re even available on weekends and major holidays!

Can I pour hot water on a frozen lock to un-stick it?
We don’t recommend using hot water on a frozen lock- as the water, if it’s still cold enough, might freeze causing an even bigger problem. In a pinch, try rubbing alcohol in a spray bottle, or a hair dryer. A little WD40 sprayed into a lock will also keep it from freezing on a cold night.